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Code of Conduct

The IFN Code of Conduct exists in order to provide guidelines as to how IFN members should operate within the IFN Network. It is imperative that all IFN members abide by the Code of Conduct in order to safeguard IFN membership.

PAYMENTS

  • IFN cannot be held responsible and does not accept any financial liability for commercial and/or financial obligations which are not met by (an) IFN member(s).
  • Payment terms must be mutually agreed between IFN members, prior to the commencement of services.
  • IFN members will be made aware of any defaulting Members on the Credit Status System.

MEMBERSHIP

  • IFN members must respond to all sales lead requests and communications within 24 hours.
  • IFN Members must make payments, both to one another and to IFN Head Office, within the agreed terms.
  • Unresolved member disputes should be brought to IFN Head Office’s attention; any subsequent arbitration must be accepted by both parties.
  • IFN members are expected to attend alternate Annual Meetings as a minimum.
  • IFN members cannot promote offices in countries without official IFN membership in that region.
  • IFN members are obliged to offer fresh business to fellow IFN partners.
  • All members must respect the nature of confidentiality involved in all dealings.
  • IFN Members must communicate in a professional and polite manner in all network dealings with fellow members and with IFN Head Office.
  • All written and verbal communication within the network - including emails, phone calls, voicemails, text messages, WhatsApp messages and similar - must be in accordance with the point above, and considered appropriate and acceptable within the spirit of the network. 
  • Any kind of discrimination, for example on the basis of race, gender, ethnicity or religion, is unacceptable.

TERMINATION

IFN membership will be terminated for the following reasons:

  • A member is unable to provide a satisfactory standard of service.
  • A Member is shown to be unable to make payments on time, either to IFN Head Office or to other members.
  • A Member has been reported and listed on an industry blacklist/debtors’ list, e.g. Freight Dead Beats or FDRS, since joining the network, and is not able to provide sufficient evidence in order that they be removed.
  • IFN Head Office receives a notice of resignation.
  • The IFN Code of Conduct has not been adhered to (e.g. a member fails to attend at least one in two meetings).
  • A member has sent any form of communication deemed by Head Office to be impolite, unprofessional, misleading, discriminatory, inflammatory or otherwise not in keeping with the spirit of the network.
  • This includes emails, phone calls and WhatsApp messages, both direct, and in the dedicated IFN WhatsApp Group (IFN Head Office reserve the right to remove any members deemed in breach of this point, from the network mailing lists or WhatsApp Group).
  • A member is actively associated with a company, group or association which the IFN Managing Director believes is in direct competition with IFN.
  • If a member is deemed not to be working within the true spirit of IFN.
  • If a member and/or any of its employees and/or representatives have any involvement with arms embargoes and the movement of banned goods, in accordance with UN, EU, US and UK ARMS EMBARGOES AND TRADE CONTROL RESTRICTIONS.
  • If a member opens an office / trading address in a sanctioned country (according to the sanction list under RBS policy).
  • The IFN Managing Director has the authority to terminate membership at her discretion.

IFN Head Office will endeavour to resolve disputes wherever possible and appropriate, before terminating membership. Where appropriate, notice of temporary suspension of membership will be given to the member concerned before termination (for example when no response has been received regarding a dispute or late payment). If the dispute is subsequently resolved in what is deemed by IFN Head Office to be a reasonable timeframe, suspension will be lifted and membership reinstated. Decisions regarding suspension, as with termination, are at the discretion of the IFN Managing Director.

In the event of expulsion, due to non-compliance of the IFN Code of Conduct, fees will not be refunded.

Members may leave IFN at any time. Fees will not be refunded.

Members must refrain from using the IFN logo, and any mention of IFN membership, on their website, marketing materials, email signatures and elsewhere, once membership is discontinued/terminated.

The IFN Managing Director may add to the IFN Code of Conduct at any time.

PRIVACY POLICY

Please click here to view our current: privacy policy. Note that if we are full in International Freight Network, should our sister networks have space, we will share your details with www.worldfreightnetwork.com and/or www.specialistfreightnetworks.com.

GOVERNING LAW

The Membership Rules, Code of Conduct, your use of the website www.internationalfreightnetwork.com and any other associated information are governed by the Laws of England.

By using www.internationalfreightnetwork.com you submit to the exclusive jurisdiction of the courts of England.

You irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with the Membership Rules, Code of Conduct, your use of the website www.internationalfreightnetwork.com and any other information.

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